Planning Your Visit

News — Planning Your Visit


Our priority is to create a safe and welcoming environment for all, so we’d ask all customers to be respectful of others and to follow the latest guidelines as closely as possible at all times when visiting the centre.

We are working closely with our stores so you can shop with confidence and ensure we continue to look after each other.

We will keep several measures in place to do our part to help control the spread of the virus for the foreseeable future, including enhanced cleaning regimes for all areas.

We want everyone visiting the Galleries to feel as safe as possible, so please adhere to the government guidance to help prevent the transmission of Coronavirus (COVID-19):

  • Do not enter the centre if you are experiencing any of the COVID-19 symptoms
  • Our Covid signage will remain in place encouraging Hands, Face, Space
  • Please wear a face covering if you wish to and please respect everyone’s choice
  • Maintain a respectful distance from other members of the public
  • Our one way system will remain in place
  • Respect and follow the instructions outlined by our retail stores where they differ

The Centre is busiest between 10 am and 1 pm, please consider visiting later in the day. Supermarkets and banks are much quieter in the afternoon.

Opening times
The Centre’s core hours for the majority of stores are:

Monday to Saturday: 9.00am to 5.30pm
Sunday: 10.00am to 4.00pm

Individual store times vary, especially at the Retail Park. Please check with each retailers’ page here

Cafes and food outlets are open. Please check here

The Centre can be accessed from the following entrances/times:

Monday to Saturday
Martins Newsagent via the Bus Station: 6.00am – 6.00pm.
Doors are manned until 7.00pm to allow access with a buzzer to contact security outside of these hours.

McDonalds: 6.00am – 6.00pm.
Doors are manned until 7.00pm to allow access with a buzzer to contact security outside of these hours.

Sainsbury’s 7.30am – 6.00pm

Betfred via Health Centre: 7.30am – 6.00pm

Ladbrokes: 7.30am – 7.00pm

All entrances are open 8.30am – 4.00pm.

Car parks
All car parks are open. Please only use disabled bays if you are a blue badge holder and family bays if you have young children.

Bus Station
Bus services are operating and for information on timetables visit:

Whilst face coverings are no longer legally required but are encouraged in crowded spaces.

Our seating is now fully open throughout the Centre.

Are the toilets open?
Our public toilets can be found on the first floor and include disabled facilities and a Changing Places room. Our queuing system remains in place to help flow around the Centre, especially during busy periods.

Please speak to a member of staff if you need any assistance.

Baby Change
Our baby change room is open. Please speak to a member of staff if you need any assistance.

Can I use the lifts?
The lift from the bus station and also the lift in the Centre near Cooplands to access the first floor are in use. We recommend using the lifts individually or with people from the same household only.

Wheelchair and Scooter hire
Our wheelchairs and scooters are available to hire. Please call 0191 416 7177 for reservations.

If you have any questions, please do not hesitate to get in touch:

The Centre has played a huge role in serving our community during these uncertain times and we would like to take this opportunity to thank the work our store colleagues and our Centre team have done, and continue to do, to ensure the Centre remains a clean and safe place to visit.

As always, thank you for your support in what has been a very difficult time and for your continued support in keeping everyone safe.

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