Code of Conduct

We are committed to making your visit as welcoming as possible and providing you with an enjoyable and safe environment. With that in mind, we have a few simple rules that we hope will ensure that everyone who shops with us has a great experience.

For your safety and security, the Galleries employs a number of security measures, many of these are visible but, some are covert. Please keep an eye on any children in your care. 

Free Wifi

Stay connected with free Wi-Fi!

You can now browse online for free whilst browsing around the shops, with our Wi-Fi Service.
So whatever you’d normally do online: catch up on the news, play games, Facebook or email – you can now do it here at the Galleries – no wires required.

To log on, simply search for TheGalleriesWiFi in your smartphone’s connection settings when you arrive.

You’ll be asked for a few personal details the first time you use it, and from then onwards you will be able to log on using just your registered email address.

Happy Browsing!



Don’t let limited mobility stop you or a friend from enjoying all that the Galleries Shopping Centre has to offer. Book a motorised scooter or manual wheelchair and make the most of our wheelchair-friendly malls. Scooter and wheelchair hire is subject to availability, however they can be reserved from the Customer Service Desk in advance by calling, 07901170008.

To hire a mobility vehicle, you will need proof of identification which should be either a valid passport, valid driver’s license or a utility bill dated within the last three months. On presentation of these, you’ll be asked to fill out a hire agreement form.

Once that’s done, you’re ready to go!

Shopmobility is available from the Customer Service Desk next to Greggs and Muffin Break. Car Park 1 & 2 is equipped with disabled parking and provide the nearest parking for Shopmobility users.

Changing Places

We are proud to announce that the Galleries is home to a specialist Changing Places facility which offers extra features and more space in order to cater for all members of the community including the profoundly disabled.

Our Changing Places facilities helps to make the Galleries and Washington accessible to people who may not have been able to visit otherwise.

Important Information

The toilet is located on the upper level by the public toilets and uses a radar key

Facility features

  • Bench – Height Adjustable, Adult Sized, Wall Mounted
  • Hoist – Ceiling, Loop
  • Peninsular Toilet
  • Washbasin Height Adjustable
  • Non Slip Floor
  • Floor Space (sq. m) – 17
  • Emergency Alarm
  • Privacy Screen
  • Paper Roll
  • Radar Key
  • Managed
  • Locked

Toilets/Baby Changing

Our facilities are situated on the upper level and include men, women, disabled and baby changing facilities.

Our toilet facilities are rated as Platinum Standard in the Loo of the Year Awards.

There are also toilet facilities situated in the following stores;

Shopping centre
Market Village

Retail Park
M&S Simply Food


ATMs are situated on the upper level of the centre alongside the following banks and building societies:

Barclays, Halifax, Lloyds, Natwest, Nationwide, Santander and Virgin Money.

There are also ATMs situated outside of the entrances to ASDA, Sainsbury’s and Market Village.

Customer Service Desk

The customer service desk is situated in Wessington Square, near to Greggs and Muffin Break.

Cycle Racks

There are cycle racks positioned alongside the Washington Library as well as at the entrance to Sainsbury’s.

Taxi Ranks

There are two taxi ranks at The Galleries. One is situated outside of the ASDA entrance and the other is located outside of the Market Village entrance.

Photo Booths

Photobooths can be found in Asda and Sainsbury’s. Max Spielmann also has the facility to take passport photographs.

First Aid

First Aid trained personnel are always available on site.

Police Station

Our local Police Officer is always keen to build close ties with people who work within in the Galleries and is on hand to discuss any policing issues you wish to highlight.

Abandoned Trollies

Sunderland City Council have a Public Space Protection Order in place around the Centre to assist with the issue of abandoned trollies from various retail outlets in Washington. 

This has introduced penalties for anyone removing a trolley from the restricted areas. 

To help reduce this problem, if you come across trollies abandoned locally, you can report these to Trolleywise who collect for:

  • Aldi
  • Home Bargains
  • Iceland
  • M&S
  • Sainsbury’s

Find out more at TrolleyWise | Retrieving & Returning Abandoned Shopping Trolleys | Wanzl

You can report any Asda trollies that you see directly to the store.

Bottle Warming

Bottle warming is available within most eating areas within the Galleries.

A list of our cafes can be found here.

Click and Collect

At the Galleries we pride ourselves on offering convenient shopping right on your door step!

With more than 30 of our retailers offering Click & Collect, you can now shop online at your own leisure and pick up your purchases in store at your earliest convenience, giving you the flexibility to shop how and when you like, whilst taking advantage of our free parking, location and wide variety of stores.

Please see store listings for more details